ABSTRACT
The coronavirus(COVID-19)pandemic disruption adversely impacted the Supply Chain for Natural Gas(NG) retailing, jeopardizing committed targets for thesocio-economic transition toa gas-based economyleading to inclusive growth in India. Furthermore, Omicron'srapid spread is a cause of global concern. This research aims to develop a conceptual Supply Chain Performance (SCP) measurement methodology for reducing recovery time post exogenous disruption. Exploratory research involving an integrative literature review identifies different approaches, frameworks, models, and techniques for Supply Chain PerformanceMeasurement(SCPM). Analysis reveals that the application of DMAIC improves the reliability of Supply Chain Management (SCM) functional processes during disruption recovery while synthesizing the Balanced Scorecard (BSC) with Triple Bottom Line(TBL) accounting approach provides a rigorous robust method to represents financial, social, and environmental performance goals. Accordingly, findings present a methodology with nine systematic steps to evaluate performance by City Gas Distribution(CGD)entities to accelerate NG retail consumption and speed up network expansion to meetthe growing clean energy demand of the urban populace. Additionally, anIndian model for transition to a gas-based economy is also presentedto distinguish competing goals to harmonize growth with environmental sustainability and ecological modernization. Though SCP is a mature concept, the literature on its methodology during disruption recovery for NG retailing is scanty. Hence, the proposed action-oriented SCPM methodology has practical implications for improving SCP, contributing uniquely to the retail SCM domain for NG. Its application will instigate industry practitioners to review Supply Chain Management (SCM) processes and strategies to improve service effectiveness and delivery efficiency.